SoundNet Integration

We are pleased to announce that the new integration with SoundNet has arrived!

In OneOS version 2.0.51, you will be able to configure your SoundNet credentials to allow OneOS to automatically update SoundNet with the installation and removal of Jukebox PCs.

This will cut down on admin work for you, and improve billing with more accurate information delivered directly to SoundNet automatically.

The integration can be found in the System > Integrations menu, you will need a client ID and secret key provided by Soundnet.

For full instructions see the full release notes from the link within OneOS when you update to version 2.0.51.

GPT Integration is here!

In the latest version of OneOS we have included direct management for GPT (Games Payment Technology). You will be able to view your live earnings using our interactive chart.

See your registered machines, SLU devices and registered app users.

Pair and un-pair your SLU devices with your machines directly in OneOS, and set up new GPT App users for your organisation.

To get started make sure you have installed the latest update for OneOS and enter your GPT API credentials in the integration settings. To obtain your API credentials you will need to request these for your organization from GPT.

OneOS Update – With CV19 Tools

Today we have shipped a new update to OneOS that includes a host of updates including new fields on customer sites to help you track the re-opening of venues following the Coronavirus pandemic.

You can track the status of each venue (independent of the existing site status) and log the dates contact was made, potential re-opening dates and follow up dates.

These new tools will be available for the next 12 months in OneOS.

Update to see everything that has been added in this version,

OneOS Mobile – Going Dark

OneOS mobile is joining the the desktop app and SiteCall in donning a new coat of paint. In the next update the app settings will contain and option to switch between light and dark mode, and you can see a sneak peek below…

As well as the visual changes, we have tweaked some background bits and squashed a few bugs..

The new version is coming soon,,,


OneOS NG2 is coming in the next few days and is packed with interface changes, you will notice a splash more colour, better contrast and softer rounded edges throughout.

As part of this major re-design we are introducing a new menu bar and icon set, you can see this below:

Looking at the icons shown here, from left to right:

  • Filters: Tap to toggle the filters on data views
  • Add: Options for adding new items, a list where multiple are available
  • View: Options to open other related views
  • Action Button: Options available for editing or running specific related functions on the page
  • Refresh: reload the current data view
  • Print: Print the current data selection, includes printing to PDF or print to PDF and email
  • Export: Export the current data selection to Excel or CSV
  • Search: Search the current data in view
  • Display Options: Select the columns to display in the data view

The new menu replaces the older vertical bar that used to run down the left edge of screens, this new bar sits across the top and gives you access to all the same features.

When clicking icons with multiple items such as the view, shown here, a drop down list will appear.

Select the option you wish to open the related selection. If you move the mouse from the list, it will automatically close.

The report header control has also been updated to the same style as shown here. The green ‘Play’ icon will run the selected report.

Once you receive the update make sure you take a few moments to get to know the new layout and where all your usual menus are now located.

OneOS Update

The latest update to OneOS brings some new functionality as well as some tweaks and adjustments, so lets dive in:

ADIPS Machine Inspection

We have added a field to the machine models to specify if the particular piece of equipment requires ADIPS inspections, in the workshop menu you will also find a dedicated menu showing machines due for inspection within the next 30 days or overdue. You can also register the inspection date and result against a machine.

Service Call Issue

We have added a function to allow for only authorized contacts to be able to place calls for a site, this is enabled at a site level. When set, any call being placed by a customer will be checked against the site contacts and only those authorized to do so will be able to place calls. If a non-allowed contact is placing a call, a message will be displayed to the user.

Request Planning System

There have been a couple of adjustments made to the planning system, mainly that when authorizing requests for installation or machine changes the specific machine can no-longer be selected, this is now only done via the planning console. The user can still select the model to be used.

The planning console can now only be opened against a selected costcentre, this prevents cross centre users having conflicting machines planned at the same time.

The route mapping has been re-enabled in the planning console and updated to use the latest (and faster) mapping service.

Site Gains Report

We have added a new report to find the first installation date on sites, using this between date ranges allows you to quickly find new sites in that period.

Data Export Logging

Every time a user exports, prints or emails data from OneOS it will be logged, there is a new report in the company section to allow directors to see this activity.

Everything Else

As well as the functionality changes above this update also includes:

  • Fleet – added list price field to vehicles
  • Fleet – added a report to show vehicle assignments between selected dates
  • Stores – added manual stock adjustment function
  • Movement Changes Report – added optional machine financial information (for admin users)
  • Service Calls Report – added option to show downtime
  • Financial – added sited machine depreciation report
  • Customer Terms – added batch update function (for company managers)
  • Cloud Hosted Version – fixed an issue with service claim signatures not showing
  • Meter Import – fixed an issue for legacy movements showing incorrect meter labels

We’re Moving

Time to update your address book, on Thursday 18th April we are moving into our fantastic brand new offices. During the move there will be no disruption to any of our services so there is no need to panic!

After the Easter weekend all correspondance should be sent to our new address.

Our new address will be:

VMA Systems Limited
Mistral House
Kingfisher Way
Silverlink Business Park
Newcastle Upon Tyne
NE28 9NX

Our contact numbers are staying the same too so you can continue to call us as normal, as a reminder they are:

Tel: 0345 527 8593
Fax: 0345 527 6983

OneOS Mobile Is Here

Today we are releasing OneOS Mobile for Android!
The new app replaces and incorporates TechCall – the mobile engineering app and OnShift – our employee tracking app, as well as adding a host of new features for all users of OneOS.

When a user logs in, the available options and features will depend on the individual’s job role and system permissions.
Engineers will have access to the same service call sections from TechCall.
Collectors will have access to their planned collection run and site list.
Business development managers will have access to their site list, and installed machine details.

All users will have access to the integrated messaging, address book, appointments and reminders as well as holiday requests and status.

OneOS Mobile is the perfect companion for all users, this initial release includes the features listed below and there are more to follow in the coming months:


  • Service calls – my calls, scheduled calls, area calls, project calls, near-by calls
  • Activity logging
  • Mileage entry
  • Generate calls on site
  • Service area selection
  • Get directions
  • Call site


  • View collection run
  • View site details
  • Log service calls
  • Get directions
  • Call site

Sales Representatives

  • View site list
  • Add notes
  • Log phone calls
  • Log service calls
  • Call site
  • Get directions to site

Admin Users

  • View site list
  • Log service calls
  • View active engineers
  • View assigned calls

All Users

  • Messaging
  • Company address book
  • Holiday requests
  • Appointments and reminders
  • VCloud online storage (if enabled for your company)
  • Geo-location tracking

Get OneOS mobile from the Google Play store by searching for OneOS or clicking this link: OneOS Mobile

It’s that time of the year…

December is upon us once again and you may have noticed your OneOS software looking a little more festive.

Every year we add a little change to our annual decoration so keep checking the home page everyday as the snow continues to fall.

There is a whole new Christmas trivia this year with fun facts from all around the world, click to scroll through them all.

OneOS – New Feature: Report Builder

So today with the release of OneOS version we are introducing the power report builder!

Although OneOS contains a large selection of reports that cover everything from collections to financial performance, and most include selectable options and configurations, we often get asked for additional fields to be added here or there for individual customers.

The new report builder allows you to create bespoke reports from hundreds of available fields, and configure the parameters the report will run against, and built into a handy drag and drop interface.
Once you have created your report it will save to the ‘My Reports’ menu or you can share it with other users too.

The report builder can be found at the top of the ‘My Reports’ menu, click to launch. We have included a demo video here to show you the builder in action.

What Can I Build?

As an example, you could use the report builder to find collections between selected dates, that were carried out by a specific collector or for a specified customer and select the exact fields you want to see in the report. This allows you to create truly individual reports with the information that applies to your business.

Getting Better All The Time

The release today of report builder is the first in a planned development that will continue over future releases of OneOS where we will continue to add features and functions.