OneOS Mobile Is Here

Today we are releasing OneOS Mobile for Android!
The new app replaces and incorporates TechCall – the mobile engineering app and OnShift – our employee tracking app, as well as adding a host of new features for all users of OneOS.

When a user logs in, the available options and features will depend on the individual’s job role and system permissions.
Engineers will have access to the same service call sections from TechCall.
Collectors will have access to their planned collection run and site list.
Business development managers will have access to their site list, and installed machine details.

All users will have access to the integrated messaging, address book, appointments and reminders as well as holiday requests and status.

OneOS Mobile is the perfect companion for all users, this initial release includes the features listed below and there are more to follow in the coming months:

Engineers

  • Service calls – my calls, scheduled calls, area calls, project calls, near-by calls
  • Activity logging
  • Mileage entry
  • Generate calls on site
  • Service area selection
  • Get directions
  • Call site

Collectors

  • View collection run
  • View site details
  • Log service calls
  • Get directions
  • Call site

Sales Representatives

  • View site list
  • Add notes
  • Log phone calls
  • Log service calls
  • Call site
  • Get directions to site

Admin Users

  • View site list
  • Log service calls
  • View active engineers
  • View assigned calls

All Users

  • Messaging
  • Company address book
  • Holiday requests
  • Appointments and reminders
  • VCloud online storage (if enabled for your company)
  • Geo-location tracking

Get OneOS mobile from the Google Play store by searching for OneOS or clicking this link: OneOS Mobile

TechCall NG – Public Availability

After several months of fields testing with engineers across the country, today TechCall NG is being made available on general release via the Google Play Store.

TechCall NG was not an incremental update of the original app, but was re-built from the ground up, bringing a new look, new sync engine, new features and functionality as well as taking advantage of the latest features in the Android operating system.

Some of the features available in TechCall NG are:

  • Easier call management and completion.
  • Better service area management with alerts specific to areas being covered.
  • Service projects can now contain custom surveys.
  • Better location tracking and device logging.
  • Geo-alerts when within range of outstanding calls.
  • Near-me feature, to easily see on a map calls close by.
  • Non-service activity logging.
  • VCloud online file storage integration.
  • Improved sync and notifications.
  • Mileage capture.
  • Company wide address book.
  • Integrated messaging.
  • Log-out reminders.

Also new features such as customer order deliveries will be added in the coming months as part of the development road map for TechCall NG.

Available now from the Google Play Store: Here


OneOS Update Roundup

This week we are releasing updates for all OneOS products, some small and some big, details below. The updates will start rolling out from Tuesday 12/09.

OneOS NG

  • Added new ‘Dark Mode’ in user preferences
  • Added new custom service project surveys to build you own data capture response forms.
  • Updated a lot of the user interface along with the dark mode to improve some areas and colour contrasts.
  • Added folder upload to the VCloud integration, you can now drag and drop a folder onto the up-loader as well as individual files.
  • Fixed some minor background bugs and adjusted some print formats.

SiteCall NG

  • Added a new tab view to the site details section showing outstanding and completed collections in respective tabs, as well as a filter to organise the way collections are listed.
  • Added VCloud integration so users can browse company files.

One CRM

  • Added VCloud storage integration so users can browse company files.
  • Auto open site when downloading a single site file.

TechCall NG

We are releasing beta 5 to our testers, while we prepare to publish the first public release which includes the following:

  • Added rep information and contact button to site overview.
  • Added new project surveys to call completion.
  • Adjusted the add new call drop-down to show sites in selected areas only.
  • Added machine serial in drop down when adding a new call.

TechCall NG – Beta 2

We have just release the second beta of TechCall NG to the play store for testers, based on your feedback we have made the following adjustments:

  • Added the ability to change the machine on a call.
  • Changed the way the ‘set completion time’ works on a call to a new dialog.
  • Updated the notification system to stop alerting on unread calls outside of your selected areas.
  • Updated the ‘Near Me’ function – this will now only alert you to calls close to you where there is no engineer assigned (or you are the assigned engineer).
  • Fixed an issue where additional blank meter boxes were showing against machines in the call completion screen.
  • Fixed an issue where entered meter readings were not retained when navigating to another part of the app.
  • Fixed an issue where calls completed by another engineer were not removed from the handset.
  • Fixed the date/time display when adding activities.
  • Fixed an issue where the app would crash on Android 4.4.3

‘Near Me’ Function

The near me alert will let you know when you are within a set distance from an outstanding call that is assigned to you directly or is not assigned to any engineer. 
The distance this works on can be configured in the app settings.
You will receive an alert when you first come within this distance of a call, you will not receive further notifications for it unless you travel further away and then come back within the distance of the call.

TechCall NG – BETA Launch

Today we are launching the first public BETA of the TechCall NG mobile engineering application.

Following our NG series of the OneOS software, TechCall has been completely re-engineered, to take advantage of the latest version of the Android operating system. As well as improvements in sync, speed, setup and log in the new version comes with a host of new features, some available in the first BETA and others to be enabled in coming releases.

The beta can be installed on the same device as the current version of TechCall, however you can only log in to one version at a time.

Improvements in BETA 1:
  • Simple activation and automatic set up.
  • Improved service area selection.
  • Easier navigation and side menus.
  • See all site calls on one screen.
  • Projects now displayed as a list with the calls shown inside.
  • Better sync.
  • New modern colour scheme.
  • Improved secure connection and data transfer.
New Features in BETA 1:
  • Push call notifications, sent at time of call issue or call assign.
  • Near Me – See a map of calls around you, view the call and claim it.
  • Geo-Alerts – TechCall can now alert you when you are within a configurable distance of outstanding calls.
  • Machine validator selection – to set the note and coin validator and firmware on machines.
  • Custom notification sounds
Coming soon:
  • Customer deliveries.
  • Custom surveys.
  • Automated preventative maintenance.
The BETA version is available now on the Google Play Store, here:
PLEASE REMEMBER:
Beta versions are for testing and will contain bugs and errors, the application may crash or stop unexpectedly. Please only sign up to try the beta version if you are willing to accept this and provide feedback on your experience, this will help us find any problems and address them before the full public launch.